Alarm and incident triage
Correlated events ranked by likely impact, with the recommended action and its reasoning attached.
TELECOM
AI for telecom
Networks generate more signal than any team can read. The value is in triage: what matters now, what can wait, and what a person needs to see.
What makes this hard
- 01Alarm volume buries the alerts that actually predict an outage.
- 02Service desks absorb the same questions thousands of times.
- 03Field dispatch decisions are made without the full picture.
Where agents earn their seat
Service desk agents
Self-service resolution from internal knowledge, with clean escalation and a ticket trail when it cannot answer.
Field operations support
Technicians given history, likely cause, and parts before they arrive rather than after.
The constraint we design around
Scale and blast radius. Systems are built to degrade gracefully, roll out per region, and never take an automated action on core network state without an approval path.
