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CAPABILITIES / AGENT AND LANGUAGE SYSTEMS

Workflow automation

Turning repeatable handoffs into durable workflows with explicit state, retries, and a person at the judgment points.

What this covers

01

Process and state modeling

Each workflow state, transition, owner, and terminal condition is written down before automation begins.

02

Queue and job design

Long-running work moves through durable queues with bounded concurrency and visible backpressure.

03

Retries and recovery

Retry policies distinguish temporary failures from bad inputs and route exhausted jobs for review.

04

Approval and exception paths

Uncertain cases leave the automated path with enough context for a person to resolve them quickly.

05

Operational reporting

Cycle time, failure rate, and queue depth show where the workflow is saving time or creating friction.

WHERE IT FITS

A discovery maps the current process; one bounded flow becomes the first proof of value.

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